Case Study: EU-Facing SaaS Product
GDPR operations implemented across data mapping, DSAR workflows, and retention controls.
An EU-facing SaaS product needed operational GDPR readiness: data inventory, lawful basis records, DSAR workflows, retention and deletion controls, and vendor subprocessor review. CertifyOps implemented the operating model across product, legal, and ops.
< 72 hrs
DSAR response time
Down from 3-4 weeks manual
34
Systems mapped
Data flows, vendors, transfers
6 weeks
Delivery timeline
Kickoff to operational handoff
Challenge
- Data mapping and lawful basis records were incomplete across systems.
- DSAR workflows were manual and could not scale with customer volume.
- Retention and deletion controls were not consistently implemented.
Solution
- Mapped systems, data categories, lawful basis, and subprocessors.
- Built an operational DSAR workflow and response playbook.
- Defined retention and deletion controls aligned to product and support workflows.
Results
- Improved consistency and speed of privacy operations across teams.
- Reduced legal and engineering back-and-forth by clarifying owners and evidence.
- Created a vendor and subprocessor review checklist for procurement workflows.
Product walkthrough
Delivery highlights
Moved from policy-only privacy to an operational model with system-level accountability and repeatable response workflows.
- Data inventory and transfer mapping tied to systems and owners.
- Repeatable DSAR request intake and fulfillment workflow.
- Retention and deletion control map with operational checkpoints.
Tech stack
"They helped us make GDPR operational. We ended with a workflow and evidence model our team could execute, not just a policy file."
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